Privacy Policy

Project by Design, Inc.

Effective Date: October 8, 2026

Project by Design, Inc. ("PBD," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, communicate with our team, or use our WhatsApp-based virtual assistant, Roxy.

1. Information We Collect

Depending on your interactions with us, we may collect:

  • Contact information: Your name, telephone number, email address, and mailing or property address.
  • Property and service information: Information relevant to managing, maintaining, and coordinating services for your residence.
  • Communications: Messages, inquiries, photographs, documents, and other information you voluntarily share with us by email, telephone, WhatsApp, or through our website.
  • Technical information: Limited information collected through our website or communication platforms, where applicable.

2. How We Use Your Information

We use personal information to:

  • Provide and coordinate residential property management services.
  • Respond to client requests and inquiries.
  • Communicate with clients, employees, vendors, and service providers.
  • Schedule appointments, coordinate maintenance, and manage service requests.
  • Maintain business records and improve our services.
  • Fulfill legal and contractual obligations.

We do not sell personal information to third parties.

3. WhatsApp Communications and Roxy

Project by Design uses WhatsApp to communicate with clients, employees, vendors, and other authorized contacts.

Our virtual assistant, Roxy, may help receive messages, organize requests, provide information, and coordinate follow-up with our team.

When you communicate with Roxy or PBD through WhatsApp:

  • Your telephone number, messages, and shared attachments may be processed to respond to your request.
  • Messages may be processed using authorized technology providers, including WhatsApp Business services provided by Meta and workflow automation or artificial intelligence services used by PBD.
  • Relevant communications may be made available to authorized PBD personnel when human review or follow-up is needed.
  • Automated responses may be generated with the assistance of artificial intelligence.

Please avoid sending passwords, financial account credentials, or other highly sensitive information through WhatsApp unless specifically requested through an appropriate secure channel.

WhatsApp communications are also subject to WhatsApp's own privacy practices.

4. Sharing of Information

We may share information with trusted service providers, contractors, technology platforms, and professional advisers when reasonably necessary to provide our services.

These parties may include property maintenance vendors, communication providers, automation platforms, and other parties involved in fulfilling an authorized request.

We may also disclose information when required by law or to protect our legal rights.

5. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

We retain information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, or meet legal obligations.

No electronic communication or storage system can be guaranteed completely secure.

6. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business recordkeeping requirements.

You may also request that we stop communicating with you through WhatsApp.

7. Third-Party Services

Our website and communications may involve third-party platforms, including WhatsApp and other technology providers. These providers operate under their own applicable privacy policies.

8. Children's Privacy

Our website and virtual assistant are intended for business-related communications and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through these services.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

Project by Design, Inc.

Miami, Florida, USA

Website: https://pbdmiami.com

Email: hello@pbdmiami.com

For questions about this Privacy Policy or requests concerning your personal information, please contact us using the information above.